What matters to clients when performance lags?

Client service in asset management often takes a back seat, cowing to the overarching importance given to performance. But when returns are hard to come by, it is the service elements which can make or break a manager’s relationship with institutional investors.

One of the vital building blocks of this relationship needs to be communication and managing expectations. In difficult times, this is arguably even more paramount, as our new Service in Asset Management report reveals…

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